01509nam a2200301 a 4500 vtls000078748 MTX 160715 001 0 eng d 9781780172514 9781780172507 201607151120 staff 201605041219 admin eng Ebook Brewster, Ernest.. 114436 Business relationship manager: careers in IT service management/ [electronic resource] / Ernest Brewster. British Computer Society, 2014. 191 p. Chapter, Lesson, Part 1. INTRODUCTION. Chapter, Lesson, Part 2. INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT. Chapter, Lesson, Part 3. THE BUSINESS RELATIONSHIP MANAGER. Chapter, Lesson, Part 4. TOOLS, METHODS AND TECHNIQUES. Chapter, Lesson, Part 5. CAREER PROGRESSION AND RELATED ROLES. Chapter, Lesson, Part 6. A WEEK IN THE LIFE OF A BRM: A CASE STUDY. Cover, Title,Business relationship manager: careers in IT service management--Preface, Introduction, TOC,CONTENTS--Preface, Introduction, TOC,LIST OF FIGURES AND TABLES--Preface, Introduction, TOC,AUTHOR--References, Appendix, Index,REFERENCES--References, Appendix, Index,INDEX--References, Appendix, Index,ADVERTISING PAGE--References, Appendix, Index,BACK COVER. http://portal.igpublish.com/iglibrary/search/BCSB0000078.html 10 75312 75312