01481nam a2200289 a 4500001001400000003000400014008003100018020001800049020001800067039004500085041000800130099001000138100003100148245011300179260003700292300001100329505004400340505008000384505006500464505006100529505006800590505007300658505037000731856006601101942000701167999001701174vtls000078748MTX160715             001 0 eng d  a9781780172514  a9781780172507 9a201607151120bstaffy201605041219zadmin0 aeng  aEbook1 aBrewster, Ernest..9114436  aBusiness relationship manager:bcareers in IT service management/h[electronic resource] /cErnest Brewster.  bBritish Computer Society,c2014.  a191 p.0 gChapter, Lesson, Partt1. INTRODUCTION.0 gChapter, Lesson, Partt2. INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT.0 gChapter, Lesson, Partt3. THE BUSINESS RELATIONSHIP MANAGER.0 gChapter, Lesson, Partt4. TOOLS, METHODS AND TECHNIQUES.0 gChapter, Lesson, Partt5. CAREER PROGRESSION AND RELATED ROLES.0 gChapter, Lesson, Partt6. A WEEK IN THE LIFE OF A BRM: A CASE STUDY.0 aCover, Title,Business relationship manager: careers in IT service management--Preface, Introduction, TOC,CONTENTS--Preface, Introduction, TOC,LIST OF FIGURES AND TABLES--Preface, Introduction, TOC,AUTHOR--References, Appendix, Index,REFERENCES--References, Appendix, Index,INDEX--References, Appendix, Index,ADVERTISING PAGE--References, Appendix, Index,BACK COVER.40uhttp://portal.igpublish.com/iglibrary/search/BCSB0000078.html  c10  c75312d75312