@book{75330,
	author = {Motwani, Jaideep. and Ptacek, Rob.},
	title = {Lean sigma methods and tools for service organizations},
	publisher = {Business Expert Press,},
	year = {2012.},
	series = {Service systems and innovations in business and society collection},
	address = {[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :},
	edition = {1st ed.},
	note = {Part of: 2012 digital library.},
	url = {http://portal.igpublish.com/iglibrary/search/BEPB0000172.html}
}