@book{75338,
	author = {Capozzi, Louis., and Rucci, Susan R.,},
	title = {Crisis management in the age of social media /},
	publisher = {Business Expert Press,},
	year = {2013.},
	series = {Public relations collection,},
	address = {New York, New York (222 East 46th Street, New York, NY 10017) :},
	edition = {First edition.},
	note = {Part of: 2013 digital library.},
	url = {http://portal.igpublish.com/iglibrary/search/BEPB0000241.html}
}