01784nam a2200361 a 4500 10 75358 75358 vtls000078794 MTX 180612 001 0 eng d 9781606497845 9781606497852 201806121129 staff 201607151122 staff eng Ebook Kurokawa, Toshiaki.. 114550 Service design and delivery [electronic resource] : how design thinking can innovate business and add value to society/ Kurokawa, Toshiaki. Business Expert Press, 2015. 104 p. Chapter, Lesson, Part Chapter 1: Introduction. Chapter, Lesson, Part Chapter 2: Design Thinking Approach. Chapter, Lesson, Part Chapter 3: Societal Approach. Chapter, Lesson, Part Chapter 4: Intermezzo -- Looking Back at What You Have Learned. Chapter, Lesson, Part Chapter 5: Prototyping and Work-Out of Your Service. Chapter, Lesson, Part Chapter 6: Case Studies. Chapter, Lesson, Part Chapter 7: Summary and Conclusions. Cover, Title,Service design and delivery: how design thinking can innovate business and add value to society--Preface, Introduction, TOC,Abstract; Keywords--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Foreword--Preface, Introduction, TOC,Acknowledgments--References, Appendix, Index,References--References, Appendix, Index,Index--References, Appendix, Index,Ad page. Business & Economics 100403 Industries 114187 Service industries 114500 http://portal.igpublish.com/iglibrary/search/BEPB0000385.html