01756nam a2200349 a 4500942000700000999001700007001001400024003000400038008003100042020001800073020001800091039004500109040000600154041000800160099001000168100003300178245014700211260003400358300001100392505005200403505006400455505005700519505009100576505008000667505005200747505006300799505039100862650003301253650002301286650003101309856006601340  c10  c75358d75358vtls000078794MTX180612             001 0 eng d  a9781606497845  a9781606497852 9a201806121129bstaffc201607151122dstaff  a 0 aeng  aEbook1 aKurokawa, Toshiaki..911455000aService design and deliveryh[electronic resource] :bhow design thinking can innovate business and add value to society/cKurokawa, Toshiaki.  bBusiness Expert Press,c2015.  a104 p.0 gChapter, Lesson, ParttChapter 1: Introduction.0 gChapter, Lesson, ParttChapter 2: Design Thinking Approach.0 gChapter, Lesson, ParttChapter 3: Societal Approach.0 gChapter, Lesson, ParttChapter 4: Intermezzo -- Looking Back at What You Have Learned.0 gChapter, Lesson, ParttChapter 5: Prototyping and Work-Out of Your Service.0 gChapter, Lesson, ParttChapter 6: Case Studies.0 gChapter, Lesson, ParttChapter 7: Summary and Conclusions.0 aCover, Title,Service design and delivery: how design thinking can innovate business and add value to society--Preface, Introduction, TOC,Abstract; Keywords--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Foreword--Preface, Introduction, TOC,Acknowledgments--References, Appendix, Index,References--References, Appendix, Index,Index--References, Appendix, Index,Ad page.  aBusiness & Economics9100403  aIndustries9114187  aService industries911450040uhttp://portal.igpublish.com/iglibrary/search/BEPB0000385.html