Poppleton, Adam. <br/><br/>
IT service management for small IT teams  [electronic resource]/ 
Adam Poppleton and Ken Holmes. 
 - London :  BSI,  2011. 
 - xiii, 188 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>9780580742545 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.
<br/><br/><label>Dewey Class. No.: </label>658.4038