TY  - BOOK
AU  - Poppleton,Adam
AU  - Holmes,Ken
ED  - British Standards Institution
TI  - IT service management for small IT teams
SN  - 9780580742545 (pbk.)
U1  - 658.4038 23
PY  - 2011///
CY  - London
PB  - BSI
KW  - Information technology
KW  - Management
UR  - http://portal.igpublish.com/iglibrary/search/BSIB0000113.html
ER  -