00815nam a22002291a 4500001001400000003000400014008004100018020002500059039004500084082001700129099001000146100002900156245010100185260002600286300003500312650004700347700006000394710004100454856006600495942000700561999001700568vtls000078833MTX160715s2011    enka     b    000 0 eng d  a9780580742545 (pbk.) 9a201607151123bstaffy201605041220zadmin04a658.4038223  aEbook1 aPoppleton, Adam.911467210aIT service management for small IT teamsh[electronic resource]/cAdam Poppleton and Ken Holmes.  aLondon :bBSI,c2011.  axiii, 188 p. :bill. ;c24 cm. 0aInformation technologyxManagement.9336041 aHolmes, Kenc(IT service management consultant)91146732 aBritish Standards Institution93292240uhttp://portal.igpublish.com/iglibrary/search/BSIB0000113.html  c10  c75397d75397