Gould, Rennie. Creating the strategy winning and keeping customers in B2B markets / [electronic resource] : Rennie Gould. - London ; Philadelphia : Kogan Page, c2012. - x, 238 p. : ill. ; 24 cm. ISBN: 9780749463717 9780749463724 9780749466145 (pbk.) Subjects--Topical Terms: Industrial marketing.Strategic planning.Customer Relations. LC Class. No.: HF5415.1263 / .G68 2012 Dewey Class. No.: 658.8/02