TY - BOOK AU - Gould,Rennie TI - Creating the strategy: winning and keeping customers in B2B markets SN - 9780749463717 AV - HF5415.1263 .G68 2012 U1 - 658.8/02 23 PY - 2012/// CY - London, Philadelphia PB - Kogan Page KW - Industrial marketing KW - Strategic planning KW - Customer Relations UR - http://portal.igpublish.com/iglibrary/search/KOGANB0000661.html ER -