Harmon, Charles. <br/><br/>
Customer service in libraries :  best practices/  [electronic resource] / 
Michael Charles;Messina Harmon. 
 -  The Rowman & Littlefield Publishing Group,  2013. 
 - 119 p. 
<br/><br/> 1. Service Is Personal: The Howard County Library System Customer Service Program.  Chapter, Lesson, Part  2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service.  Chapter, Lesson, Part  3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind.  Chapter, Lesson, Part  4. STARS: Launching a Customer Service Model in Riverside County.  Chapter, Lesson, Part  5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools.  Chapter, Lesson, Part  6. Improving Customer Service by Utilizing an Existing Technology Innovatively.  Chapter, Lesson, Part  7. Service Delivery Chains as a Strategy for Improving Library Customer Service.  Chapter, Lesson, Part  8. The Buzz on Patron Service.  Chapter, Lesson, Part  9. Make Your Library Fantastic for Homeschoolers.  Chapter, Lesson, Part Cover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors. 
<br/><br/><label>ISBN: </label>9780810887480 9780810887497 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Language Arts & Disciplines: Library & Information Science<br/>Administration & Management