02110nam a2200361 a 4500 vtls000079735 MTX 180612 001 0 eng d 9780810887480 9780810887497 201806121123 staff 201607151150 staff 201605041232 admin eng Ebook Harmon, Charles. 116841 Customer service in libraries : best practices/ [electronic resource] / Michael Charles;Messina Harmon. The Rowman & Littlefield Publishing Group, 2013. 119 p. Chapter, Lesson, Part 1. Service Is Personal: The Howard County Library System Customer Service Program. Chapter, Lesson, Part 2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service. Chapter, Lesson, Part 3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind. Chapter, Lesson, Part 4. STARS: Launching a Customer Service Model in Riverside County. Chapter, Lesson, Part 5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools. Chapter, Lesson, Part 6. Improving Customer Service by Utilizing an Existing Technology Innovatively. Chapter, Lesson, Part 7. Service Delivery Chains as a Strategy for Improving Library Customer Service. Chapter, Lesson, Part 8. The Buzz on Patron Service. Chapter, Lesson, Part 9. Make Your Library Fantastic for Homeschoolers. Cover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors. Language Arts & Disciplines: Library & Information Science 116842 Administration & Management 116843 http://portal.igpublish.com/iglibrary/search/ROWMANB0004359.html 10 76284 76284