TY  - BOOK
AU  - Harmon,Charles
TI  - Customer service in libraries: best practices
SN  - 9780810887480
PY  - 2013///
PB  - The Rowman & Littlefield Publishing Group
KW  - Language Arts & Disciplines: Library & Information Science
KW  - Administration & Management
N1  - Chapter, Lesson, Part; 1. Service Is Personal: The Howard County Library System Customer Service Program; Chapter, Lesson, Part; 2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service; Chapter, Lesson, Part; 3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind; Chapter, Lesson, Part; 4. STARS: Launching a Customer Service Model in Riverside County; Chapter, Lesson, Part; 5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools; Chapter, Lesson, Part; 6. Improving Customer Service by Utilizing an Existing Technology Innovatively; Chapter, Lesson, Part; 7. Service Delivery Chains as a Strategy for Improving Library Customer Service; Chapter, Lesson, Part; 8. The Buzz on Patron Service; Chapter, Lesson, Part; 9. Make Your Library Fantastic for Homeschoolers; Cover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors
UR  - http://portal.igpublish.com/iglibrary/search/ROWMANB0004359.html
ER  -