@book{76388,
	author = {Forbes, Carrie. and Bowers, Jennifer.},
	title = {Rethinking reference for academic libraries},
	publisher = {The Rowman & Littlefield Publishing Group,},
	year = {2014.},
	url = {http://portal.igpublish.com/iglibrary/search/ROWMANB0011060.html}
}