02246nam a2200409 a 4500001001400000003000400014008004100018020001800059020001800077020001800095039006600113041000800179099001000187100002900197245011200226260001800338300001100356505005000367505005800417505007400475505007200549505008700621505008100708505007100789505007500860505006400935505008800999505010001087505010001187505006901287505005701356505028201413650004901695856006801744942000701812999001701819vtls000080128MTX160715001                  001 0   eng d  a9781118847350  a9781118942895  a9781118942888 9a201607151158bstaffc201606141507dstaffy201605041237zadmin0 aeng  aEbook1 aLopez, Maribel..911786800aRight-time experiencesh[electronic resource] :bdriving revenue with mobile and big data/cLopez, Maribel.  bWILEY,c2014.  a323 p.0 gChapter, Lesson, ParttPart I: Adapt or Fail.0 gChapter, Lesson, ParttChapter 1: The Future Is Here.0 gChapter, Lesson, ParttChapter 2: Marching Backwards into the Future.0 gChapter, Lesson, ParttPart II: Why Right-Time Experiences Are Key.0 gChapter, Lesson, ParttChapter 3: New Realities Demand New Right-Time Experiences.0 gChapter, Lesson, ParttChapter 4: Communications in a Right-Time Experience.0 gChapter, Lesson, ParttChapter 5: Care in a Right-Time Experience.0 gChapter, Lesson, ParttChapter 6: Commerce in a Right-Time Experience.0 gChapter, Lesson, ParttPart III: How to Prepare for Change.0 gChapter, Lesson, ParttChapter 7: Evolve to Right-Time Experiences in Three Phases.0 gChapter, Lesson, ParttChapter 8: Understanding the Components of the Technical Plan: Mobility.0 gChapter, Lesson, ParttChapter 9: Understanding the Components of the Technical Plan: Big Data.0 gChapter, Lesson, ParttChapter 10: Engage and Empower Employees.0 gChapter, Lesson, ParttChapter 11: Closing Thoughts.0 aCover, Title,Right-time experiences : driving revenue with mobile and big data--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Preface--Preface, Introduction, TOC,Acknowledgments--References, Appendix, Index,About the Author--References, Appendix, Index,Index.  aBusiness & Management Special Topics911786940uhttp://portal.igpublish.com/iglibrary/search/WILEYB0001408.html  c10  c76677d76677