Lucas, Robert W <br/><br/>
Customer service :  skills for success / 
Robert W. Lucas,Principal, Robert W. Lucas Enterprises 
 - 6th ed. 
 - New York :  McGraw-Hill Education,  2015 
 - xxv, 436 p. :  ill.. ;  27 cm 
<br/><br/><label>ISBN: </label>9781259252945 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / L933C 2015