Plunkett Warren R. <br/><br/>
Managenent  Meeting and Exceeding Customre Expectations / 
Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. 
 - 8th ed. 
 - Australia :  Thomson,  2005 
 - xxvi,742 p. :  ill ;  24 cm. 
<br/><br/>Management: An Overview -- Management Thought: Past and Present -- 
<br/><br/><label>ISBN: </label>0324227159 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managenent Meeting
<br/><br/><label>Dewey Class. No.: </label>650  / P739M