TY  - BOOK
AU  - Plunkett Warren R.
AU  - Attner,Raymond F.
AU  - Allen,Gemmy S.
TI  - Managenent  Meeting and Exceeding Customre Expectations
SN  - 0324227159
U1  - 650 
PY  - 2005///
CY  - Australia
PB  - Thomson
KW  - Managenent Meeting
N1  - Management: An Overview -- Management Thought: Past and Present --
ER  -