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Leading the customer experience [electronic resource] : inspirational service leadership/ Cook, Sarah.

By: Call Number: Ebook Material type: TextLanguage: English Publication details: Ashgate Publishing Ltd., 2015.Description: 188 pISBN:
  • 9781472447708
  • 9781472447692
Subject(s): Online resources:
Contents:
Chapter, Lesson, Part Chapter 1. Why Does Leadership Matter When it Comes to Customer Experience?.
Chapter, Lesson, Part Chapter 2. Qualities and Actions of the Customer-focused Leader.
Chapter, Lesson, Part Chapter 3. Customer Insights and Priorities.
Chapter, Lesson, Part Chapter 4. Recruiting for Attitude, Training for Excellence.
Chapter, Lesson, Part Chapter 5. Motivating and Empowering Your People.
Chapter, Lesson, Part Chapter 6. Communication and Praise.
Chapter, Lesson, Part Chapter 7. Improve and Innovate.
Chapter, Lesson, Part Chapter 8. Consistently Consistent.
Cover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index.
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Chapter, Lesson, Part Chapter 1. Why Does Leadership Matter When it Comes to Customer Experience?.

Chapter, Lesson, Part Chapter 2. Qualities and Actions of the Customer-focused Leader.

Chapter, Lesson, Part Chapter 3. Customer Insights and Priorities.

Chapter, Lesson, Part Chapter 4. Recruiting for Attitude, Training for Excellence.

Chapter, Lesson, Part Chapter 5. Motivating and Empowering Your People.

Chapter, Lesson, Part Chapter 6. Communication and Praise.

Chapter, Lesson, Part Chapter 7. Improve and Innovate.

Chapter, Lesson, Part Chapter 8. Consistently Consistent.

Cover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index.

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