Chapter, Lesson, Part Part I: Collaboration: Partnerships for Lifelong Learning.

Chapter, Lesson, Part Chapter One: Step Away from the Desk: Re-casting the Reference Librarian as Academic Partner.

Chapter, Lesson, Part Chapter Two: The Scholarly Commons: Emerging Research Services for Graduate Students and Faculty.

Chapter, Lesson, Part Part II: Diversity: Meeting the Information Needs of a Changing Demographic.

Chapter, Lesson, Part Chapter Three: The Rainbow Connection: Reference Services for the LGBT Community in Academic Libraries.

Chapter, Lesson, Part Chapter Four: Reference Services in a Shifting World: Other Languages, Other Services.

Chapter, Lesson, Part Chapter Five: As Needs Change, So Must We: A Case Study of Innovative Outreach to Changing Demographics.

Chapter, Lesson, Part Part III: Technology: Reference Service Beyond the Library Walls.

Chapter, Lesson, Part Chapter Six: Roving Reference: Taking the Library to Its Users.

Chapter, Lesson, Part Chapter Seven: Connecting Questions with Answers.

Chapter, Lesson, Part Part IV: Assessment: Does Reference Make a Difference?.

Chapter, Lesson, Part Chapter Eight: Transforming Reference Services: More Than Meets the Eye.

Chapter, Lesson, Part Chapter Nine: Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research.

Chapter, Lesson, Part Chapter Ten: Does the Reference Desk Still Matter?: Assessing the Desk Paradigm at the University of Washington Libraries.

Chapter, Lesson, Part Part V: Professional Competencies: Skills for a New Generation.

Chapter, Lesson, Part Chapter Eleven: From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service.

Chapter, Lesson, Part Chapter Twelve: Necessities of Librarianship: Competencies for a New Generation.

Chapter, Lesson, Part Chapter Thirteen: Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service.

Chapter, Lesson, Part Chapter Fourteen: Mediating for Digital Primary Source Research: Expanding Reference Services.

Cover, Title,Rethinking reference for academic libraries: Innovative developments and future trends--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Acknowledgments--Preface, Introduction, TOC,Introduction: Reimagining Reference and Research Services for the Twenty-First-Century Academic Library--References, Appendix, Index,Index--References, Appendix, Index,About the Contributors.