Introduction: Organizational behavior and opportunity -- Challenges for managers -- Individual processes and behavior: Personality, Perception, and attribution -- Attitudes, emotions, and ethics -- Motivation at work -- Learning and performance management -- Stress and well-being at work -- Interpersonal processes and behavior: Communication -- Work teams and groups -- Decision making by individuals and groups -- Power and political behavior -- Leadership and followership -- Conflict and negotiation -- Organizational processes and structure -- Jobs and the design of work -- Organizational design and structure -- Organizational culture -- Career management -- Managing change -- Appendix A: A brief historical perspective -- Appendix B: How do we know what we know about organizational behavior? -- References -- Glossary -- Company index -- Subject index