000 00708nam a2200217 4500
001 vtls000003264
003 MTX
008 980801s1997 a 001 0deng d
020 _a1857390393
035 _a0003-30360
039 9 _a201607141545
_bVLOAD
_c1
_dSTAFF MATRIX
_c201504221144
_dVLOAD
_c201212131746
_dVLOAD
_y200405041632
_zVLOAD
040 _aPBRU
082 0 4 _a025.52
_bS798T
100 2 _aSt Clair, Guy.
_923877
245 1 0 _aTotal quality management in information services /
_cGuy St Clair
260 _aLondon :
_bBowker-Saur,
_c1997
300 _axxv, 261 p. :
_billus ;
_c24 cm.
650 0 _aInformation services
_xManagement.
_923878
650 0 _aTotal quality management.
_923879
942 _c1
999 _c2779
_d2779