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| 008 | 160715s2009 ilua b 001 0 eng | ||
| 020 | _a9780838909751 (alk. paper) | ||
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_aKern, M. Kathleen. _9100351 |
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_aVirtual reference best practices _h[electronic resource] : _btailoring services to your library / _cM. Kathleen Kern. |
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_aChicago : _bAmerican Library Association, _cc2009. |
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_aviii, 148 p. : _bill. ; _c28 cm. |
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_aElectronic reference services (Libraries) _976968 |
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