| 000 | 00907nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000073453 | ||
| 003 | MTX | ||
| 008 | 140504s2013 a 001 0 eng d | ||
| 020 | _a9780810887480 | ||
| 020 | _a9780810887497 | ||
| 039 | 9 |
_a201507141242 _bVLOAD _y201405041120 _zsu _c1 _dSTAFF MATRIX |
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| 040 | _aPBRU | ||
| 082 | 0 | 4 |
_a025.50973 _bCu987 |
| 245 | 0 | 0 |
_aCustomer service in libraries : _bbest practices / _cedited by Charles Harmon, Michael Messina. |
| 260 |
_aLanham : _bThe Scarecrow Press, Inc., _c2013. |
||
| 300 |
_ax, 108 p. : _bill. ; _c23 cm. |
||
| 650 | 0 |
_aPublic services (Libraries) _zUnited States. _9106414 |
|
| 650 | 0 |
_aCustomer services _zUnited States. _9106415 |
|
| 700 | 1 |
_aHarmon, Charles, _d1960- _9106416 |
|
| 700 | 1 |
_aMessina, Michael _9106417 |
|
| 910 | _a201405 | ||
| 942 | _c1 | ||
| 999 |
_c70054 _d70054 |
||