| 000 | 00826nam a2200253 a 4500 | ||
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| 001 | vtls000074911 | ||
| 003 | MTX | ||
| 008 | 141110s2005 nyu 001 0 eng d | ||
| 020 | _a0385510306 | ||
| 039 | 9 |
_a201507201659 _bVLOAD _c1 _dSTAFF MATRIX _y201411101509 _zmaprang |
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| 082 | 0 | 4 |
_a658.812 _bP424R |
| 100 | 1 |
_aPeppers, Don _9109036 |
|
| 245 | 1 | 0 |
_aReturn on customer : _bcreating maximum value from your scarcest resource / _cDon Peppers and Martha Rogers |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bDoubleday/Currency, _c2005 |
||
| 300 |
_aviii, 296 p. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer equity _xManagement _9109037 |
|
| 650 | 0 |
_aCustomer relations _xManagement _988273 |
|
| 650 | 0 |
_aCustomer loyalty _9108141 |
|
| 700 | 1 |
_aRogers, Martha _9109038 |
|
| 910 | _a201411 | ||
| 942 | _c1 | ||
| 999 |
_c71510 _d71510 |
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