000			03293nam a2200421 a 4500
001			vtls000078417
003			MTX
008			160715212 001 0 eng d
020			_a9780838911730
020			_a9780838994962
020			_a9780838994955
039		9	_a201607151204 _bstaff _c201606141511 _dstaff _y201605041215 _zadmin
041	0		_aeng
050			_aZ675.U5
082			_a025.5/87
099			_aEbook
100	1		_aMurphy, Sarah Anne.. _9113922
245	0	0	_aThe quality infrastructure _h[electronic resource] : _bmeasuring, analyzing, and improving library services/ _cMurphy, Sarah Anne.
260			_bAmerican Library Association, _c2014.
300			_a201 p.
505	0		_gChapter, Lesson, Part _tIntroduction.
505	0		_gChapter, Lesson, Part _t1. From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries.
505	0		_gChapter, Lesson, Part _t2. Tracking Our Performance: Assessment at the University of Virginia Library.
505	0		_gChapter, Lesson, Part _t3. The Implementation and Evolution of Quality Management in the University of Arizona Libraries.
505	0		_gChapter, Lesson, Part _t4. Committed to Quality: Syracuse University Library's Program Management Center.
505	0		_gChapter, Lesson, Part _t5. Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey.
505	0		_gChapter, Lesson, Part _t6. Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey.
505	0		_gChapter, Lesson, Part _t7. The Development of an Evaluation and Assessment Program for the Ontario Council of University Libraries.
505	0		_gChapter, Lesson, Part _t8. Creating Analyst Positions in an Academic Library: The UC-San Diego Example.
505	0		_gChapter, Lesson, Part _t9. Kansas State University Libraries Office of Library Planning and Assessment.
505	0		_gChapter, Lesson, Part _t10. Building an Assessment Program in the Liberal Arts College Library.
505	0		_gChapter, Lesson, Part _t11. Developing a Library Assessment Program at Washington University in St. Louis.
505	0		_aCover, Title,The quality infrastructure: measuring, analyzing, and improving library services--Preface, Introduction, TOC,Contents--References, Appendix, Index,Contributors--References, Appendix, Index,Index.
520			_a[Auto Generated] Introduction Q uality functions as a strategic competitive asset ,and libraries with high-functioningquality infrastructures ,defined by programs with dedicated personnel ,are best positioned to demonstrate their value .This collection of essays ,written by authors from a variety of backgrounds and library institutions ,is dedicated to promoting the benefits of developing a quality infrastructure within a library organization .By dedicating a department ,committee ,or employee to assessment activities ,or implementing programs such as the Baldrige Criteria for Performance Excellence ,Lean Six Sigma ,or the Balanced Scorecard ,these libraries have realized sustainable change .The contributors to this volume show that it is possible to establish ...
856	4	0	_uhttp://portal.igpublish.com/iglibrary/search/ALAB0000329.html
942			_c10
999			_c74981 _d74981