000			01824nam a2200349 a 4500
001			vtls000078649
003			MTX
008			160715121 001 0 eng d
020			_a9781472447708
020			_a9781472447692
039		9	_a201607151155 _bstaff _c201606141505 _dstaff _y201605041217 _zadmin
041	0		_aeng
099			_aEbook
100	1		_aCook, Sarah.. _9114229
245	0	0	_aLeading the customer experience _h[electronic resource] : _binspirational service leadership/ _cCook, Sarah.
260			_bAshgate Publishing Ltd., _c2015.
300			_a188 p.
505	0		_gChapter, Lesson, Part _tChapter 1. Why Does Leadership Matter When it Comes to Customer Experience?.
505	0		_gChapter, Lesson, Part _tChapter 2. Qualities and Actions of the Customer-focused Leader.
505	0		_gChapter, Lesson, Part _tChapter 3. Customer Insights and Priorities.
505	0		_gChapter, Lesson, Part _tChapter 4. Recruiting for Attitude, Training for Excellence.
505	0		_gChapter, Lesson, Part _tChapter 5. Motivating and Empowering Your People.
505	0		_gChapter, Lesson, Part _tChapter 6. Communication and Praise.
505	0		_gChapter, Lesson, Part _tChapter 7. Improve and Innovate.
505	0		_gChapter, Lesson, Part _tChapter 8. Consistently Consistent.
505	0		_aCover, Title,Leading the customer experience: inspirational service leadership--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,List of Figures--Preface, Introduction, TOC,Acknowledgements--Preface, Introduction, TOC,Preface--References, Appendix, Index,Bibliography--References, Appendix, Index,Index.
650			_aBusiness & Economics _9100403
650			_aLeadership _922690
856	4	0	_uhttp://portal.igpublish.com/iglibrary/search/ASHGATEB0005000.html
942			_c10
999			_c75213 _d75213