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006 m eo d
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008 160715s2012 nyu foab 001 0 eng d
020 _a9781606494080 (electronic bk.)
020 _z9781606494073 (pbk.)
024 7 _a10.4128/9781606494080
_2doi
035 _a(OCoLC)819661960
035 _a(CaBNVSL)swl00401695
039 9 _a201607151121
_bstaff
_y201605041219
_zadmin
_c1
_dSTAFF MATRIX
040 _aCaBNVSL
_cCaBNVSL
_dCaBNVSL
050 4 _aTS156.6
_b.M675 2012
082 0 4 _a658.562
_223
099 _aEbook
100 1 _aMotwani, Jaideep.
_9114484
245 1 0 _aLean sigma methods and tools for service organizations
_h[electronic resource] :
_bthe story of a cruise line transformation /
_cJaideep Motwani, Rob Ptacek, and Richard Fleming.
246 3 0 _aStory of a cruise line transformation.
250 _a1st ed.
260 _a[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c2012.
300 _a1 electronic text (125 p.) :
_bdigital file.
490 1 _aService systems and innovations in business and society collection
500 _aPart of: 2012 digital library.
504 _aIncludes bibliographical references (p. [121]) and index.
505 0 _a1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index.
506 _aAccess restricted to authorized users and institutions.
520 3 _aEvery business aspires to be competitive and profitable in their markets. To do this, an organization needs to offer customers value propositions, whether it is manifest in the product they produce or in the service they provide. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six-Sigma and Lean. Both are widely recognized and implemented, and both have been successful in improving value propositions of a variety of organizations, mostly in manufacturing concerns. Lean Sigma Methods and Tools for Service Organizations proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization--a cruise ship--whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six-Sigma and Lean, such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation, serve to enhance the kind of value propositions that customers recognize and which allows the organization to be successful.
530 _aAlso available in print.
538 _aMode of access: World Wide Web.
538 _aSystem requirements: Adobe Acrobat reader.
588 _aTitle from PDF t.p. (viewed on November 28, 2012).
650 0 _aSix sigma (Quality control standard)
_974540
650 0 _aLean manufacturing.
_999904
650 0 _aService industries
_xQuality control.
_9114485
650 0 _aCruise lines
_xQuality control.
_9114486
653 _aLean
653 _alean sigma
653 _aservice
653 _awaste elimination
653 _acontinuous improvement
653 _aservice excellence
700 1 _aPtacek, Rob.
_9114487
700 1 _aFleming, Richard.
_9114488
776 0 8 _iPrint version:
_z9781606494073
830 0 _a2012 digital library.
_9114453
830 0 _aService systems and innovations in business and society collection.
_9114489
856 4 0 _uhttp://portal.igpublish.com/iglibrary/search/BEPB0000172.html
942 _c10
999 _c75330
_d75330