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006 m eo d
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008 160715s2014 nyu foab 001 0 eng d
020 _a9781606495452
_qe-book
020 _z9781606495445
_qpaperback
035 _a(OCoLC)867482182
035 _a(CaBNVSL)swl00402999
039 9 _a201607151121
_bstaff
_y201605041219
_zadmin
040 _aCaBNVSL
_beng
_erda
_cCaBNVSL
_dCaBNVSL
050 4 _aHD9980.5
_b.C422 2014
082 0 4 _a338.4
_223
099 _aEbook
100 1 _aChang, C. M.
_q(Ching Ming),
_d1935-,
_eauthor.
_9114499
245 1 0 _aAchieving service excellence :
_bmaximizing enterprise performance through innovation and technology /
_cC.M. Chang.
250 _aFirst edition.
264 1 _aNew York, New York (222 East 46th Street, New York, NY 10017) :
_bBusiness Expert Press,
_c2014.
300 _a1 online resource (xiv, 130 pages)
336 _atext
_2rdacontent
337 _acomputer
_2rdamedia
338 _aonline resource
_2rdacarrier
490 1 _aService systems and innovations in business and society collection,
_x2326-2699
500 _aPart of: 2013 digital library.
504 _aIncludes bibliographical references (pages 121-126) and index.
505 0 _aPreface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
506 _aAccess restricted to authorized users and institutions.
520 3 _aAs the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
530 _aAlso available in print.
538 _aMode of access: World Wide Web.
538 _aSystem requirements: Adobe Acrobat reader.
588 _aTitle from PDF title page (viewed on January 4, 2014).
650 0 _aService industries.
_9114500
653 _astrategic differentiation
653 _aoperational excellence
653 _aservice excellence
653 _aengineers and service professionals
653 _askills and knowledge
653 _ainnovation and technology
776 0 8 _iPrint version:
_z9781606495445
830 0 _a2013 digital library.
_9114477
830 0 _aService systems and innovations in business and society collection.
_x2326-2699
_9114489
856 4 0 _uhttp://portal.igpublish.com/iglibrary/search/BEPB0000206.html
942 _c10
999 _c75335
_d75335