000			01784nam a2200361 a 4500
942			_c10
999			_c75358 _d75358
001			vtls000078794
003			MTX
008			180612 001 0 eng d
020			_a9781606497845
020			_a9781606497852
039		9	_a201806121129 _bstaff _c201607151122 _dstaff
040			_a
041	0		_aeng
099			_aEbook
100	1		_aKurokawa, Toshiaki.. _9114550
245	0	0	_aService design and delivery _h[electronic resource] : _bhow design thinking can innovate business and add value to society/ _cKurokawa, Toshiaki.
260			_bBusiness Expert Press, _c2015.
300			_a104 p.
505	0		_gChapter, Lesson, Part _tChapter 1: Introduction.
505	0		_gChapter, Lesson, Part _tChapter 2: Design Thinking Approach.
505	0		_gChapter, Lesson, Part _tChapter 3: Societal Approach.
505	0		_gChapter, Lesson, Part _tChapter 4: Intermezzo -- Looking Back at What You Have Learned.
505	0		_gChapter, Lesson, Part _tChapter 5: Prototyping and Work-Out of Your Service.
505	0		_gChapter, Lesson, Part _tChapter 6: Case Studies.
505	0		_gChapter, Lesson, Part _tChapter 7: Summary and Conclusions.
505	0		_aCover, Title,Service design and delivery: how design thinking can innovate business and add value to society--Preface, Introduction, TOC,Abstract; Keywords--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Foreword--Preface, Introduction, TOC,Acknowledgments--References, Appendix, Index,References--References, Appendix, Index,Index--References, Appendix, Index,Ad page.
650			_aBusiness & Economics _9100403
650			_aIndustries _9114187
650			_aService industries _9114500
856	4	0	_uhttp://portal.igpublish.com/iglibrary/search/BEPB0000385.html