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039		9	_a201806121123 _bstaff _c201607151150 _dstaff _y201605041232 _zadmin
041	0		_aeng
099			_aEbook
100	1		_aHarmon, Charles. _9116841
245			_aCustomer service in libraries : _bbest practices/ _h[electronic resource] / _cMichael Charles;Messina Harmon.
260			_bThe Rowman & Littlefield Publishing Group, _c2013.
300			_a119 p.
505	0		_gChapter, Lesson, Part _t1. Service Is Personal: The Howard County Library System Customer Service Program.
505	0		_gChapter, Lesson, Part _t2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service.
505	0		_gChapter, Lesson, Part _t3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind.
505	0		_gChapter, Lesson, Part _t4. STARS: Launching a Customer Service Model in Riverside County.
505	0		_gChapter, Lesson, Part _t5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools.
505	0		_gChapter, Lesson, Part _t6. Improving Customer Service by Utilizing an Existing Technology Innovatively.
505	0		_gChapter, Lesson, Part _t7. Service Delivery Chains as a Strategy for Improving Library Customer Service.
505	0		_gChapter, Lesson, Part _t8. The Buzz on Patron Service.
505	0		_gChapter, Lesson, Part _t9. Make Your Library Fantastic for Homeschoolers.
505	0		_aCover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors.
650		0	_aLanguage Arts & Disciplines: Library & Information Science _9116842
650		0	_aAdministration & Management _9116843
856	4	0	_uhttp://portal.igpublish.com/iglibrary/search/ROWMANB0004359.html
942			_c10
999			_c76284 _d76284