| 000 | 00741nam a2200217 a 4500 | ||
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| 001 | vtls000083395 | ||
| 003 | MTX | ||
| 008 | 171213s2015 nyua 001 0 eng d | ||
| 020 | _a9781259252945 | ||
| 039 | 9 |
_y201712131054 _zsu |
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| 040 | _aPBRU | ||
| 082 | 0 | 4 |
_a658.812 _bL933C 2015 |
| 100 | 1 |
_aLucas, Robert W _9122292 |
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| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas,Principal, Robert W. Lucas Enterprises |
| 250 | _a6th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill Education, _c2015 |
||
| 300 |
_axxv, 436 p. : _bill.. ; _c27 cm |
||
| 650 | 0 |
_aCustomer services _978311 |
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| 942 | _c1 | ||
| 999 |
_c79641 _d79641 |
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