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Positively outrageous service : | how to delight and astound your customers and win them for life /

Gross, T. Scott

Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross - 2nd ed. - Chicago : Dearborn Trade Pub., c2004 - xii, 211 p. ; 23 cm.

ISBN: 0793188237

Subjects--Topical Terms:
Customer services

Dewey Class. No.: 658.812 / G878P

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