Positively outrageous service : | how to delight and astound your customers and win them for life / (Record no. 71035)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00735nam a2200229 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000074436 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MTX |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140912s2004 001 0deng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0793188237 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201605231544 |
| Level of effort used to assign nonsubject heading access points | sawat |
| Level of effort used to assign subject headings | 1 |
| Level of effort used to assign classification | STAFF MATRIX |
| Level of effort used to assign subject headings | 201507161445 |
| Level of effort used to assign classification | VLOAD |
| -- | 201409121137 |
| -- | maprang |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | PBRU |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | G878P |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gross, T. Scott |
| 9 (RLIN) | 108138 |
| 245 10 - TITLE STATEMENT | |
| Title | Positively outrageous service : |
| Remainder of title | how to delight and astound your customers and win them for life / |
| Statement of responsibility, etc. | T. Scott Gross |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chicago : |
| Name of publisher, distributor, etc. | Dearborn Trade Pub., |
| Date of publication, distribution, etc. | c2004 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 211 p. ; |
| Dimensions | 23 cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| 9 (RLIN) | 78311 |
| 910 ## - USER-OPTION DATA (OCLC) | |
| User-option data | 201409 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | General Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available for Loans | หนังสือภาษาอังกฤษ ชั้น 4 | PBRU Library | PBRU Library | บรรณราชฯ ชั้น 4 | 12/09/2014 | 0.00 | E25682 | 658.812 G878P | 1000180652 | 21/06/2018 | 1 | 21/06/2018 | General Book |
