Customer service in libraries : (Record no. 76284)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02110nam a2200361 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000079735 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | MTX |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180612 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780810887480 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780810887497 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201806121123 |
| Level of effort used to assign nonsubject heading access points | staff |
| Level of effort used to assign subject headings | 201607151150 |
| Level of effort used to assign classification | staff |
| -- | 201605041232 |
| -- | admin |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | Ebook |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Harmon, Charles. |
| 9 (RLIN) | 116841 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service in libraries : |
| Remainder of title | best practices/ |
| Medium | [electronic resource] / |
| Statement of responsibility, etc. | Michael Charles;Messina Harmon. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | The Rowman & Littlefield Publishing Group, |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 119 p. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 1. Service Is Personal: The Howard County Library System Customer Service Program. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 4. STARS: Launching a Customer Service Model in Riverside County. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 6. Improving Customer Service by Utilizing an Existing Technology Innovatively. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 7. Service Delivery Chains as a Strategy for Improving Library Customer Service. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 8. The Buzz on Patron Service. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | Chapter, Lesson, Part |
| Title | 9. Make Your Library Fantastic for Homeschoolers. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Cover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Language Arts & Disciplines: Library & Information Science |
| 9 (RLIN) | 116842 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Administration & Management |
| 9 (RLIN) | 116843 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="http://portal.igpublish.com/iglibrary/search/ROWMANB0004359.html">http://portal.igpublish.com/iglibrary/search/ROWMANB0004359.html</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | eBook |
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