Chapter, Lesson, Part 1. Service Is Personal: The Howard County Library System Customer Service Program.

Chapter, Lesson, Part 2. Technically Speaking: Technology Planning as the Backbone of Good Customer Service.

Chapter, Lesson, Part 3. The Darien Library’s Picture Book Reorganization: A Collection Designed with Patrons in Mind.

Chapter, Lesson, Part 4. STARS: Launching a Customer Service Model in Riverside County.

Chapter, Lesson, Part 5. The Collaborative Conversation: Connecting Libraries and Readers Using Web 2.0 Tools.

Chapter, Lesson, Part 6. Improving Customer Service by Utilizing an Existing Technology Innovatively.

Chapter, Lesson, Part 7. Service Delivery Chains as a Strategy for Improving Library Customer Service.

Chapter, Lesson, Part 8. The Buzz on Patron Service.

Chapter, Lesson, Part 9. Make Your Library Fantastic for Homeschoolers.

Cover, Title,Customer service in libraries : best practices--Preface, Introduction, TOC,Contents--Preface, Introduction, TOC,Introduction--References, Appendix, Index,Index--References, Appendix, Index,About the Editors and Contributors.