Chapter, Lesson, Part Introduction.

Chapter, Lesson, Part 1. From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries.

Chapter, Lesson, Part 2. Tracking Our Performance: Assessment at the University of Virginia Library.

Chapter, Lesson, Part 3. The Implementation and Evolution of Quality Management in the University of Arizona Libraries.

Chapter, Lesson, Part 4. Committed to Quality: Syracuse University Library's Program Management Center.

Chapter, Lesson, Part 5. Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey.

Chapter, Lesson, Part 6. Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey.

Chapter, Lesson, Part 7. The Development of an Evaluation and Assessment Program for the Ontario Council of University Libraries.

Chapter, Lesson, Part 8. Creating Analyst Positions in an Academic Library: The UC-San Diego Example.

Chapter, Lesson, Part 9. Kansas State University Libraries Office of Library Planning and Assessment.

Chapter, Lesson, Part 10. Building an Assessment Program in the Liberal Arts College Library.

Chapter, Lesson, Part 11. Developing a Library Assessment Program at Washington University in St. Louis.

Cover, Title,The quality infrastructure: measuring, analyzing, and improving library services--Preface, Introduction, TOC,Contents--References, Appendix, Index,Contributors--References, Appendix, Index,Index.

[Auto Generated] Introduction Q uality functions as a strategic competitive asset ,and libraries with high-functioningquality infrastructures ,defined by programs with dedicated personnel ,are best positioned to demonstrate their value .This collection of essays ,written by authors from a variety of backgrounds and library institutions ,is dedicated to promoting the benefits of developing a quality infrastructure within a library organization .By dedicating a department ,committee ,or employee to assessment activities ,or implementing programs such as the Baldrige Criteria for Performance Excellence ,Lean Six Sigma ,or the Balanced Scorecard ,these libraries have realized sustainable change .The contributors to this volume show that it is possible to establish ...